Refund & Return Policy
Refund & Return Policy
At The Winter Garden Daughters, we want you to be completely satisfied with your order. If you are not, you may submit a return request in accordance with the conditions set out below.
Return Conditions
- You may submit a return request within 30 days of receiving your order.
- Items must be unworn, unwashed, undamaged, and returned in their original condition, with all tags intact.
- You are welcome to try items on, but any use beyond simply trying them on will not be accepted.
- We recommend ordering a single size per item. Please use the size guide on each product page to find your fit — ordering multiple sizes of the same item with the intention of returning most of them is discouraged, as return shipping is at your own expense.
- Return shipping costs are the responsibility of the customer.
- Returns must be shipped using a shipping method that includes a tracking number.
- We reserve the right to refuse any return that shows signs of excessive use or that does not meet the conditions stated above.
Return Procedure
- All return requests must be sent to: info@thewintergardendaughters.com
- Once your request has been approved, you will receive complete return instructions and the return address.
- Returns must be sent to the assigned return logistics center in China.
- The customer is responsible for shipping the return package.
Refunds
After the returned product has been received and inspected, your refund will be issued to the original payment method within 14 days.
Liability
- The Winter Garden Daughters cannot be held liable in the event that a returned package is lost if it was shipped without tracking.
- The customer is responsible for the accuracy of the information provided at the time of the order.
Contact
If you have any questions, you can contact us at the following address: info@thewintergardendaughters.com